Support triage that runs itself
TicketHandler is an AI-powered support ticket triage system. Incoming tickets are automatically categorized, prioritized, summarized, and routed to the right agent — the repetitive parts of support work, done reliably by a model, so agents spend their time on what actually needs a person.
What it does
AI categorization
Every ticket is read by Gemini and classified by category, priority, and a short summary in one structured call.
Automatic routing
Routing rules match a ticket’s category and priority to an assignee — no manual sorting needed.
Budget-aware AI
A built-in usage tracker stops AI calls once a daily/per-minute limit is hit, instead of erroring out or overspending.
Full audit trail
Every state change — created, triaged, routed, resolved — is logged and visible per ticket, with timestamps.
Why it matters
Support teams lose real time before any actual work starts — reading each ticket, working out what it is, deciding who should handle it. TicketHandler removes that step entirely. Tickets are read, understood, and routed the moment they arrive, so the first human who opens one is already working with context, not starting cold.
By the numbers
5
Database tables
12
Automated tests
800
Daily AI request cap
3
Free-tier platforms deployed on
Built with
Frontend
Next.js, Tailwind CSS, Framer Motion
Backend
Node.js, Express, PostgreSQL
Infra
Docker, GitHub Actions, Gemini API
Frequently asked questions
Everything you need to know about how it works