AI-powered support triage

Support tickets, triaged automatically

TicketHandler reads every incoming ticket with the Gemini API, assigns a category and priority, writes a summary for the agent, and routes it to the right person — before anyone touches it manually.

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AI categorization

Every ticket is read by Gemini and classified by category, priority, and a short summary.

Automatic routing

Routing rules match a ticket’s category and priority to an assignee, no manual sorting.

Budget-aware

A built-in usage tracker stops AI calls once a daily limit is hit, instead of erroring out.

Full audit trail

Every state change — created, triaged, routed, resolved — is logged per ticket.